- PURCHASING FIREARMS ONLINE
It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be picked up at our store or shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.
- RETURNS
Sales on the following items are final:
- All Firearms (New or Used).
- All Ammunition.
- Special orders.
- Products sold "as is" or "used" or that have been installed or used after receipt.
- NFA items.
- Illumination devices, electronic sights and optics.
- USED FIREARMS
Used firearms may not be returned. All sales are final.
- GENERAL FIREARM SALES
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
- SECURE TRANSMISSION
All information collected during the checkout process is transmitted via industry standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
- ORDER FULFILLMENT
All orders are shipped promptly from a distributor warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
- ONLINE PRICE & DESCRIPTION ERRORS
Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
- AMMUNITION PURCHASES
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
D.T.O.M. Arsenal & Armory LLC FIREARM TRANSFER POLICY
**Effective April 1, 2019**
Every firearm transferred to D.T.O.M. Arsenal & Armory LLC is subject to a transfer fee of $25 per firearm.
A transferred firearm must meet all requirements of Georgia and Federal law, and must be shipped with the following:
- A gun lock that works for that firearm.
- An appropriate gun case for that firearm.
- A copy of the transferor’s FFL
Firearms must be shipped via UPS, FedEx or USPS with tracking information to the customer. All shipments must be sent with Adult Signature Required. D.T.O.M. Arsenal & Armory LLC is not responsible for any shipment that is lost or stolen before delivery.
D.T.O.M. Arsenal & Armory LLC will NOT accept firearms shipped without prior arrangement. It is the customer’s responsibility to make ALL arrangements with the transferring FFL, including delivery of required documents and payment of shipping costs, and to notify D.T.O.M. Arsenal & Armory LLC of any firearm transfer prior to its arrival at our premises. Notification should be made by e-mail or via phone. Email Address: ffl@dtomarsenal.com
The notification of transfer must include:
- The make / model of the firearm being transferred
- ALL contact information (name, address, daytime phone number) for the transferring FFL (including a contact name)
- ALL contact information (name, address, daytime phone number) for the customer requesting the transfer.
All ATF regulations apply for transfers, and they vary based upon the buyer’s residency status and the type of firearm being transferred…be prepared with appropriate ID’s, PCS orders, and/or carry permits.
LONG GUNS
Long Guns must be picked-up from D.T.O.M. Arsenal & Armory LLC within 7 days after arrival on our premises. It is the customer’s responsibility to ascertain whether the firearm has arrived by contacting the shipping company and to claim the firearm from D.T.O.M. Arsenal & Armory LLC within the allotted time frame. PLEASE! DO NOT call to check on your gun’s arrival -- please rely on information provided to you by your shipping company. Only call to arrange transfer of your firearm.
- Long Guns NOT picked-up within the grace period are subject to a $10/week storage fee for every week after the grace period.
- Long guns NOT CLAIMED WITHIN 45 DAYS of arrival will be considered ABANDONED. *Abandoned guns will be sold to recover storage and transfer fees*
- It is the Customer’s responsibility to contact D.T.O.M. Arsenal & Armory LLC if there is any extenuating circumstance (family emergency, deployment, military training, etc.) that prevents them from picking up their transfer in 7 days. Arrangements can be made to accommodate special circumstances.
- The person on the transfer form/invoice must be the person picking up the firearm.
- If you fail to pass a background check, we will hold the gun for 14 days without any storage fees to let you sort how to handle the issue, either by contacting the ATF or the seller to return the firearm. Failure to comply or communicate with us will result in the above policy being enforced. The firearm will be considered abandoned after 45 days if no contact or arrangements made for return of the firearm.
HANDGUNS
EACH handgun must be picked-up from D.T.O.M. Arsenal & Armory LLC within 7 days after arrival on our premises.
ONLY ONE HANDGUN is allowed to be transferred every 5 days. If you transfer more than one, you will have to wait an additional week per handgun or fill out a Multiple Handgun Transfer Form (ATF Form 3310.4) that will be sent to your Local LEO and the ATF. Handguns are subject to a $25 transfer fee each.
It is the customer’s responsibility to ascertain whether the firearm has arrived by contacting the shipping company and to claim the firearm from D.T.O.M. Arsenal & Armory LLC within the allotted time frame. PLEASE! DO NOT call to check on your gun’s arrival -- please rely on information provided to you by your shipping company. Only call to arrange transfer of your firearm.
- Handguns NOT picked-up within the grace period are subject to a $10/week storage fee for every week after the grace period. .
- Handguns NOT CLAIMED WITHIN 45 DAYS will be considered ABANDONED. *Abandoned guns will be sold to recover storage and transfer fees*
- It is the Customer’s responsibility to contact D.T.O.M. Arsenal & Armory LLC if there is any extenuating circumstance (family emergency, deployment, military training, etc.) that prevents them from picking up their transfer in 7 days. Arrangements can be made to accommodate special circumstances.
- The person on the transfer form/invoice must be the person picking up the firearm.
- If you fail to pass a background check, we will hold the gun for 14 days without any storage fees to let you sort how to handle the issue, either by contacting the ATF or the seller to return the firearm. Failure to comply or communicate with us will result in the above policy being enforced. The firearm will be considered abandoned after 45 days if no contact or arrangements made for return of the firearm.
Please note:
ABANDONED FIREARMS: Once a firearm is considered abandoned, D.T.O.M. Arsenal & Armory LLC reserves the right to possess and sell the firearm at no further re-compensation to the customer.
If the firearm does not meet Georgia or Federal law, it will be returned to the transferring FFL at the customer’s cost and may be reported to the proper authorities. If the firearm is not shipped with a gun lock or gun case, one must be supplied by the customer or purchased from D.T.O.M. Arsenal & Armory LLC before the firearm can leave store premises.
By shipping a firearm to D.T.O.M. Arsenal & Armory LLC it means that you understand and accept the transfer policy as put forth by this document.
IMPORTANT INFORMATION ON FIREARM RETURNS:
Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from us it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through a FFL dealer to document the replacement firearm serial number. We will not cover any additional transfer fees if that situation occurs.
D.T.O.M. ARSENAL & ARMORY LLC’S RETURN POLICY
NO REFUNDS OR EXCHANGES ON SPECIAL ORDERED, AMMO, OR NFA ITEMS. NO EXCEPTIONS.
ALL FIREARM SALES ARE FINAL.
We do not accept returns or exchanges unless the item you purchased is defective. If your firearm is defective, we will work with you on sending it to the manufacturer for repair or replacement. We want you to be happy with your purchase and will work with you to make things right.
Once a firearm or product leaves the shop it is considered USED even if unopened or unfired!